Terms and Conditions
By proceeding with booking and payment, customers confirm that they have read, understood, and agreed to the service terms of PRIME ECOSPARK.
Quick legal summary
These terms explain service expectations, payment timing, subscription notice rules, complaints handling, refund position, and the limits of liability.
Notice period
1 month for subscriptions
Late changes
24 hours for cancellations/rescheduling
Claims window
Within 24 hours of service completion
Services are delivered with reasonable care and skill, but results depend on property condition, staining, wear, and pre-existing issues.
Payments may be collected in advance or on completion, and discounted subscription services follow their own notice and cancellation rules.
Late cancellations, missed visits, and subscription notice failures may lead to reasonable charges that reflect real operational cost.
Claims must be raised promptly, the business must have a chance to inspect and rectify, and liability remains limited as allowed by UK law.
Service standard and outcomes
All services are provided with reasonable care and skill in accordance with the Consumer Rights Act 2015.
Results may vary depending on the condition of the property, and Prime EcoSpark Services Ltd does not guarantee restoration to a like-new condition, particularly in cases of heavy staining, wear, or pre-existing damage.
Access, safety, and preparation
Customers must ensure safe and timely access to the property, together with the availability of utilities such as water and electricity.
The Company is not responsible for delays, incomplete services, or reduced quality caused by restricted access, unsafe conditions, or inadequate preparation.
Payments
Payments may be made via Stripe, PayPal, bank transfer, card, or cash where agreed.
Payment is required in advance or immediately upon completion, depending on the service.
The Company reserves the right to suspend or refuse services in the event of non-payment.
Subscription services
Subscription-based services are offered at discounted rates.
Customers may cancel at any time by providing a minimum of one (1) month written notice.
Failure to provide the required notice may result in charges equivalent to the notice period.
Missed or unattended visits without prior notice may incur a reasonable charge.
Cancellations and rescheduling
Cancellations or rescheduling must be made at least 24 hours in advance.
Late cancellations may incur a reasonable fee reflecting operational costs.
Complaints and rectification
Any complaints or claims must be reported within 24 hours of service completion.
The Company must be given a reasonable opportunity to inspect and rectify any issues before any refund or claim is considered.
Liability
To the maximum extent permitted by law, the Company’s liability is limited to the value of the service provided or the reasonable cost of repair or replacement where damage is proven.
The Company is not liable for pre-existing damage, normal wear and tear, unsecured or fragile items, or items not disclosed prior to service.
The Company shall not be liable for indirect loss, consequential loss, or loss of income arising from the service.
Customer responsibilities
Customers are responsible for securing valuables and informing the Company of any delicate or high-value items before service.
The Company reserves the right to refuse or discontinue services where working conditions are unsafe or unsuitable.
Refunds
Refunds are not guaranteed and are assessed on a case-by-case basis.
Refunds may be declined where services have been delivered as agreed or where conditions beyond the Company’s control have affected outcomes.
Force majeure and data handling
The Company shall not be liable for failure or delay in performance due to circumstances beyond its reasonable control, including severe weather, transport disruption, or emergencies.
All personal data is handled in accordance with UK data protection laws and the PRIME ECOSPARK privacy policy.
Non-excludable liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or any liability which cannot be excluded under UK law.
Agreement
By proceeding with booking and payment, customers confirm that they have read, understood, and agreed to these terms and conditions.
Questions about these terms?
If you need clarification before booking, contact PRIME ECOSPARK at info@primeecospark.co.uk or +44 7831 801388.